Equinox Fitness Customer Care Reviews and Complaints
Equinox Fitness - Equinox Tribeca- what a joke!
Equinox Tribeca- What a nasty place! I was there- evening of Jan 2, 2017- checking in at the reception- and this guy- walking really fast and talking to the staff sitting in their cubicles behind him- bumps into me so hard he sends me reeling.
Worse- he is smaller than me- so his head hits my nose so hard I see stars! Everyone noticed- no one said anything. There was suddenly total silence. Talk of the three monkeys- no one came to help.
I go to the locker rooms completely shaken- more by the attitude of the staff than anything else. I spoke to one of the trainers and he suggested that I tell the front desk manager about it. He came down with me and called the manager-Jose Taveras- and it turns out that this face butting person is actually a staff member at Equinox. So Jose fills out an incident report and gives it to me.
Since then, I have reached out to various folks at the reception- even spoken with the general manager-Brittany Constantine who disclaimed any knowledge of this incident- and the general attitude is hostile.
Talk of loyalty or just plain lack of professionalism- I do not understand their behavior at all. What I love is the fact that I am actually a very old member of Equinox- been with them since 2002.
Product or Service Mentioned: Equinox Fitness Customer Care.
Reason of review: Poor customer service.
Preferred solution: Let the company propose a solution.
I didn't like: Behavior of the staff at located at and near the front desk.