Equinox Fitness - Breach of contract

0 comments
Not resolved
2.7
Details
Additional Fees
Billing Practices
Cleanliness
Customer service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Location
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Ive been a member of equinox in good standing since 2009 and at all times have worked with a personal trainer and Pilates instructor at the same gym. Those I were working with prior to this had been with me for 3 and 5 years respectively and I had just purchased 12 sessions from my trainer a month prior to August 18, when I got an email from the head of the Pilates studio telling me that I was out of sessions and if I didn’t pay, I’d lose my spot. She has my card on file and is authorized to use it, my instructor forgot to tell me my sessions were low (we don’t have Access to our inventory) plus I had been in the hospital that night but I paid. I had already canceled working out with my trained that week because I was

Sick and so then emailed My Pilates instructoe that told me she had to pull a session since Ir was less than 24 hours (even tho I bought the sessions less than 24 hours before the one we had scheduled). I emailed the manager again but finally told her to forget it-but by that point she said she wouldn’t run the card through without meeting with the gym manager. I spoke with him on 8/19 before his summer break where he told me that maybe I should hold off on the personal training and Pilates and focus more

On group fitness. It was a strange conversation. When I then emailed my trainer to try to schedule him , he emailed and said he was

Booked into perpetuity and wouldn’t respond. After that, I spoke to the Assistant manger Edwin that is new, and stated to me that neither Sam or Mike wanted to work with me any longer but that I was a valued member. Since I didn’t even get an apology from either of them, I quit but I was told I had 90 days to come back. On 10/8,

I contacted the regional manager James Gu to ask if I could return (albeit with a different trainer) (this was well within the 90 days). He replied in writing that of course I could and bed get back with specifics-but when he called a week later, told me upon further investigation he was banning me from that location to ‘protect his staff’ but would offer me one week comp at any other location (meaning nothing since I have

An all access membership). I asked him why as and he said he promised the employees he wouldn’t tell.

I asked for the name of the General counsel )8 am a lawyer as well) and he never provided it. A few days later, I received an email from my home branch’s senior membership inviting me to come back to the gym as if none of this was going on-and called her. She made it clear to me that specific location bans are only placed in the rarest of Circumstances (eg when two members are going through a divorce) and that there was. Nothing noted in my file. I emailed James Gu to question why 76th street was emailing me to join if I was banned and he said “I didn’t notate it to protect your privacy.” After that, he said he was conferring with HR and his staff (to which I repelied about what and don’t you think you might want to confer with me) but they kept stringing me along on this till yesterday when I was told they were not going to allow me to wrk out at the same location I have Been for years. I have all

Documents to back this up.

Product or Service Mentioned: Equinox Fitness Membership.

Reason of review: Poor customer service.

Company wrote 0 private or public responses to the review from Nov 29.

Equinox Fitness - Equinox Tribeca- what a joke!

1 comment
Not resolved
1.3
Details
Customer service
Diversity of Products or Services
Price Affordability
Product or Service Quality
Staff
Value for money
Website

Equinox Tribeca- What a nasty place! I was there- evening of Jan 2, 2017- checking in at the reception- and this guy- walking really fast and talking to the staff sitting in their cubicles behind him- bumps into me so hard he sends me reeling.

Worse- he is smaller than me- so his head hits my nose so hard I see stars! Everyone noticed- no one said anything. There was suddenly total silence. Talk of the three monkeys- no one came to help.

I go to the locker rooms completely shaken- more by the attitude of the staff than anything else. I spoke to one of the trainers and he suggested that I tell the front desk manager about it. He came down with me and called the manager-Jose Taveras- and it turns out that this face butting person is actually a staff member at Equinox. So Jose fills out an incident report and gives it to me.

Since then, I have reached out to various folks at the reception- even spoken with the general manager-Brittany Constantine who disclaimed any knowledge of this incident- and the general attitude is hostile.

Talk of loyalty or just plain lack of professionalism- I do not understand their behavior at all. What I love is the fact that I am actually a very old member of Equinox- been with them since 2002.

Product or Service Mentioned: Equinox Fitness Customer Care.

Reason of review: Poor customer service.

Preferred solution: Let the company propose a solution.

I didn't like: Behavior of the staff at located at and near the front desk.

Company wrote 0 private or public responses to the review from Jan 16, 2017.

Comments

Anonymous
#1593282

I also had an incident involving Jose Taveras. He was aggressively flirting with my friend.

My friend adamantly told him that she was engaged, but he was persistent. We ended up leaving the gym because of him...

Equinox Fitness - Ridiculous treatment from staff members Sepulveda gym

3 comments

The staff members have the ultimate power in the matter. Their policy is not "The customer is always right". It is the other way around.

A little accident turned into a personal vendetta and the way the GM treated me, yelling at me in the most disrespectful way it is beyond belief. However, after the abusive GM's treatment she decided to cancel my membership at the gym. I complained so high up the ladder, ultimayely their decision was the same. I was wrong and they were right.

After speaking with a few members I found out that this is common practice at this location.

location.

Monetary Loss: $9999.

Company wrote 0 public responses to the review from Aug 20, 2013.

Comments

Anonymous
Encino, California, United States #914888

Yea and the place is full of *** who spend their entire workout on the phone. No one says a word to these jerks!

Anonymous
Los Angeles, California, United States #853258

I experienced the same thing there. I had belonged to the Sports Club L.A.

& it was very different.

And broken things never repaired no matter now many people complained. I left the club.

LTCC
Nuremberg, Bavaria, Germany #703349

Oh...please...we are all in suspense....what was the little accident? Is it possible you were violating gym rules?

You May Also Like